Customer Success
A Team Who Empowers You to Win
Involved and Invested in You
At FleetPulse, our customers return because we make their jobs easier. With a deep understanding of their needs, challenges, and industry advancements, our dedicated Customer Success team is committed to delivering exceptional support. From tailored assistance and proactive guidance to ongoing engagement, we help maximize equipment investments. And we believe our achievements are intrinsically linked to those we serve, motivating us to provide immediate value with simplicity and ease.
The lasting partnerships we cultivate empower our customers to take ownership of their success and drive their operations forward. So, whether just getting started or looking to enhance existing strategies, the FleetPulse Customer Success team is here to help navigate the journey with confidence.
FleetPulse Customer Success Promise
Innovation is at the core of our partnerships.
We prioritize continuous learning with clients.
We proactively identify opportunities to elevate outcomes.
Starting Day One, a dedicated team member engages to shape your smart trailer journey.
Motivated by Helping Customers Win
No matter who we work with—dedicated fleets, leasing companies, or LTL carriers—we take pride in figuring out how they can solve today’s pressing challenges, as well as setting them up for future success.
Real Insights: Hear What Some Team Members Have to Say
What It Takes
FleetPulse was built by experts in trailer technology. So, it’s no surprise our Customer Success Team is anchored by a combined 30+ years of transportation and supply chain experience. We truly understand our customers and work tirelessly to deliver value to them every single day.
My Favorite Customer Story
I drove eight hours to meet with a private fleet who was skeptical that FleetPulse could help them with a pretty complex issue. I sat down with their Transportation Managers to learn more. Then I demonstrated how FleetPulse could help them turn assets faster and reduce the risk of Out-of-Service violations. Now, they’re using FleetPulse almost daily and adding more of our solutions to their extended fleet!
– David, FleetPulse Customer Success Manger
What It Takes
My journey in Customer Success has focused on building consultative, high-impact partnerships, and turning transactional relationships into trusted collaborations. I’ve led teams and customers through complex change management, driving not just adoption but meaningful results for clients. At FleetPulse, this approach sets us apart, ensuring that every interaction is driven by genuine care and strategic insight.
My Favorite Customer Story
We initially partnered with a customer to improve basic trailer tracking. But our relationship evolved far beyond that. Today, they rely on FleetPulse not just for tracking, but also for dispatch, operations, and maintenance. By expanding our collaboration, they’ve been able to operate more efficiently across the board, showcasing the true potential of our platform to drive success.
– James, FleetPulse Director, Customer Success
Support
- Account setup and platform configuration
- Support
- FAQ library
- Tips and troubleshooting
Customer Success
- Free 1:1 platform demonstrations
- Maximizing FleetPulse telematics
- User training and new feature deep-dives
Renewals & Billing
- Renew subscriptions
- Billing, invoices, or payment process
- Updates to payment information
Hours of Operation
Monday – Friday
8:00 AM – 5:00 PM CT
Headquarters
222 N LaSalle St.
Suite 910
Chicago, IL 60601
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Get Started with FleetPulse
A FleetPulse solution that is right-sized for your operation awaits.
Complete a brief form with general information about your company and we will reach out.